Return & Refund Policy

Return & Refund Policy

Last updated: March 2026

At GetaSave, we want you to be completely satisfied with your purchase. If something is not right, here is how we handle returns and refunds for auto parts shipped to Canada.

30-Day Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

Eligible Returns

To qualify for a return, the item must be:

• Unused and uninstalled — parts that have been installed on a vehicle cannot be returned
• In original packaging — including all hardware, brackets, and instructions
• Free from damage — parts damaged during installation are not eligible

Non-Returnable Items

• Electrical parts that have been installed or connected (sensors, coils, modules)
• Gaskets, seals, or adhesive products once packaging is opened
• Fluids, lubricants, or chemical products
• Custom-cut or special-order parts

Defective or Wrong Parts

If you receive a defective part or the wrong item:

• Contact us within 7 days of delivery at info@getasave.com
• We will send a replacement or issue a full refund — no need to return the defective item in most cases
• If return is required, we cover the return shipping cost

How to Request a Return

1. Email info@getasave.com with your order number and reason for return
2. We will respond within 24 hours with return instructions
3. Ship the item to our US warehouse address (provided in the return email)
4. Once received and inspected, your refund is processed within 5-7 business days

Return Shipping

• Wrong/defective item: We cover return shipping
• Changed your mind: Buyer pays return shipping to our US warehouse in Florida
• Tip: Use a trackable shipping method — we are not responsible for items lost in return transit

Refund Method

Refunds are processed to your original payment method (credit card, PayPal). Please allow:

• 5-7 business days for the refund to appear on your statement
• Your bank may take an additional 2-3 business days to post the credit

Exchanges

We do not offer direct exchanges. If you need a different part, please return the original item for a refund and place a new order.

Cancellations

Orders can be cancelled within 2 hours of placement for a full refund. After 2 hours, the order may have already shipped and cannot be cancelled — follow the return process above.

Contact Us

For any questions about returns or refunds:
Email: info@getasave.com
Phone: +1 (561) 569-2025
Response time: Within 24 hours

GetaSave LLC — 10149 Aspen Way, Palm Beach Gardens, FL 33410, USA
All prices in Canadian dollars (CAD). Products ship from our US warehouse to Canada.